Flight Booking Guideline

Entering Passenger Names:

In order to comply with Air Security rules, passenger name must be identical with the name on the passport. Enter passenger name(s) exactly as they appear on the government issued photo identification such as passport or travel document which you are planning to provide to airline officials at check-in.

Passengers will encounter difficulty passing through airport security or may be denied boarding if their names do not match the identification being presented, and corrections are often not permitted once tickets is confirmed.

Please enter your name as it appears on your passport or travel documents, and use alphabetical characters A-Z and a-z, maximum 40 characters for Last/Family name; 25 characters for First & Middle name. Total combined maximum length of name title, first, middle and last name including date of birth of child or infant is 56 characters.

For Malaysian & Singaporean passport holders where name on passport are without first and last name columns.

As a guide, please refer to the following examples, 

All other passports with separate first and last name columns, enter the name accordingly.

Please enter a minimum of two (2) characters in the Last Name field.

Apply the name as stated on the barcode section at the bottom of the passport main page.

• If you have already purchased your tickets or any doubts, please contact your airline or 12FLY customer support team to confirm the name entered meets airline's guidelines.
• If your name on your ticket does not exactly match your passport name, you may be questioned by the Immigrations officer. Please note that you will need to provide an explanation on your own. 12FLY.COM.MY of Malaysian Harmony Tour & Travel Sdn Bhd assumes no liability or responsibility whatsoever for any problems which may occur as a result.
• Please note , name correction policy may varies for each airlines ,create new booking record with correct name and subject to seat availability with applicable fare, then refund origin ticket and collect refund charge is required.

Airline Check-In:

Check-in options and procedures vary by airline. Many airlines offer online passenger and baggage check-in, typically available via your airline's website between 24-72 hours prior to departure.

This option allows you to skip the long lines at the airport. Some airlines even offer discounted baggage fees when checking in via their online check-in option.

Your airline confirmation number and ticket number are available on your itinerary.

At the Airport:

Unless your airline's website suggests an earlier arrival, plan to arrive at the airport a minimum of 2 hours in advance of departure for domestic flights and at least 3 hours in advance of departure for international flights.

Your check-in options may include online check-in on your airline's website, self-service kiosks at the ticket counter, or going to the ticket counter. Check with your confirmed airline to determine which options are available.

If you have Electronic Tickets (E-tickets):

If you are flying on MULTIPLE airlines, check in on each airline's website or ask the airline representative for your connecting flight's boarding pass.

If you are flying on a CODESHARE airline (shown as "operated by"), check-in online with the airline who sold the ticket but go to the "operating carriers" baggage drop counter and gate area or the "operating carriers" ticket counter 

If you are flying on MULTIPLE airlines, ask the first airline rep for your connecting flight's boarding pass.

If you are flying on a CODESHARE airline (shown as "operated by"), go to the "operating carriers" ticket counter and gate area.

Airline Entry/Exit Fees:

If you are traveling internationally, some countries or airports charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our website prior to purchase. 

General Term & Conditions: 

12fly.com.my Flight Online Booking Engine is a booking engine easy you (the Customer) to make flights reservation 24 hours a day, 7 days a week with instant seats availability & confirmation. All bookings are confirmed with airlines reference recorder and compulsory guaranteed by credit payment and paid by same credit card as travellers or cash bank in upon ticket issued.

Air fare in 12fly.com.my Flight Online Booking Engine always subject to change and airlines' seats availability until air ticket purchased by your payment and issued.

Airport taxes subject to further fuel surcharge if any immediate increase by airlines or carriers

Currency exchange rates especially applying on taxes conversion, subject to currency fluctuation from time to time and these are beyond 12fly.com.my controls.

All flight schedule showing departure and arrival times are based on the existing/local country and regional time.

It is your responsibility to ensure that all passengers' name fill into Passengers Information column in 12fly.com.my Flight Online Booking Engine is exactly match to your passports or travel documents. 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd have no responsibility in any mistakes if you (the Customer) provided name wrongly and causes the additional cost of air ticket.

Define of Air Fare- the price charged for transportation by airplane without any airport tax, airlines insurance, fuel surcharges and miscellaneous charge.

Define of Airport Tax- A local tax imposed on air tickets and passed along to passengers, ostensibly used to fund airport maintenance, expansion, and similar expenditures.

Define of Fuel Surcharge- An additional per-ticket fee added to a fare by an airline or other carrier, ostensibly to cover the increased cost of fuel to the carrier. Fuel surcharges are seldom quoted in the fare.

Define of Airline Insurance- Aviation insurance -is insurance coverage geared specifically to the operation of aircraft and the risks involved in aviation. Aviation insurance policies are distinctly different from those for other areas of transportation and tend to incorporate aviation terminology, as well as terminology, limits and clauses specific to aviation insurance. An additional per-ticket fee added to a fare by an airline or other carrier.

Booking Changes, Cancellations and Refund: 

If you decide to change your flight reservation after ticket purchased or issued an amendment fee of RM 100 per alteration will be charged for 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd as processing. Any amendment will also be subject to any additional costs incurred through increases in airlines costs the amendment may involve. Any change in departure date will be construed as a cancellation of the original booking and cancellation charges will apply. Cancellation fees per person are applied according to the fare category and airlines rules your ticket applied; please refer the existing term & conditions when you search for the each fares & flights or you will receive it on the same email of flight confirmation upon purchased. 

Passports, Travel Documents & Visas: 

It is your responsibility to ensure that you have a valid passport with a minimum of 6 months validity from the day you return to your home country. You must have all the relevant visas, vaccinations, health certificates, and all necessary travel documents as required by the various government authorities of the countries to be visited, recommend to apply before promotional ticket issued. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. 12fly.com.my of Malaysian Harmony Tour & Travel will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.

Above wording updated 05OCT2019