Important information to note

• The processing time for ETA applications is approximately two working weeks
• We advise applicants not to make travel commitments until advised of a visa grant.  If you have made travel arrangements, and your application is still within the processing time, you should contact your travel advisor to rearrange your bookings.
• Due to the number of enquiries received, we cannot provide processing updates if your application is within the processing time.
• We cannot escalate cases unless for compelling emergency reasons (pre-arranged travel is not a compelling reason and we are unable to respond to these requests).

*Above visa link webpage is provided for Brunei - Darussalam, Canada, ?Hong Kong (SAR PRC), ?? Japan, ?? Malaysia, ?Singapore, ?Korea, Rep of (South), ?United States passport holders.

Sometimes there will be a delay before the system can finalise your application, but most decisions are instanteous.  You can check the progress of your application using the 'check ETA' function.

All ETA-eligible applicants can also apply for an ETA through a travel agent, airline or specialist service provider (you should check with your travel agent regarding whether they will charge you a fee for this service).

Online ETA application not approved???

If your ETA application is not approved online, you must email  further information to the Department of Home Affairs of Australia. 

Please do not approach (or call) the Australian High Commission in person as your application must be received by email.

The email address is [email protected]. The required information is listed below.

ETA application (by email) requirements

To lodge an application for an ETA, you will need to provide:

1. A completed ETA Additional Information Request Form (download the form here); and

2. A copy of the ETA applicant’s passport biodata page (the page with the passport holder’s details and photo) and passport observation page; and 

3. Information to show you genuinely intend to visit Australia temporarily for tourism or business visitor activity purposes only:

1. Information about your intended stay and activities in Australia.  Please include evidence of any arrangements made (if any), such as paid accommodation bookings and airfares

2.  A list of your family members (including full names and dates of birth). Please indicate which of these family members will be travelling with you

3. A list of other  travelling companions (including full names and dates of birth)

4. A list of family, friends and contacts in Australia (including full names and dates of birth). Please indicate if they are Australian citizens or permanent residents.  If not, please indicate their visa status and reason for their stay in Australia

5. Bank statements showing at least the previous three months’ salary payments

6. Evidence of your employment / commitments that demonstrate your intention to return. This could be:

1. An employer statement  indicating your annual salary and approved leave, or

2. If you and/or your sponsor are self-employed, business registration documents and financial records for the business (such as recent bank statements and tax statements), or

3. Other evidence of incentives to return such as ongoing education or other commitments in your home country.

If you are not employed, please provide other evidence of from the person who supports you (including evidence of your relationship with that person).

Email the required information to [email protected].  Do not send us multiple emails as this may delay your application.

• Emails should not exceed 5MB (messages that exceed size limits will be rejected by email servers).
• Please send one email per application.
• Quote your passport number in the subject line of your email.
  

Please find out more information from here

You will receive an auto-generated acknowledgement from us when we receive your application.  We will send you another email once we make a decision on your ETA application.

If your application is not successful, we will advise you of the reasons in a decision letter. If you disagree with our decision, you may lodge a new application and provide further evidence to address concerns (this must include the required information specified above). We are unable to respond to other emails.

12FLY AUSSIE Specialist charge a token of service fee of RM 30 per applicant, if there any 'refer/refuse' condition born on applicants, this service fee could be refunded upon package full payment and applicant should bear full responsibility on ETA re-application or required documents submission by themselves to Australia high commission (guidance will be provided), on the same time, decision must be make by applicant for all confirmed reservation due to cancellation policy might involved during the re-application time, if there any cancellation cost imposed and this should be fully bear by applicants.
❤️❤️❤️Alternatively, you may apply online individually and hold full responsibility on your own ETA visa application.