✈【MALAYSIA AIRLINES】PREVENTIVE MEASURES
Malaysia Airlines released a statement about Preventive Measures during the COVID-19 outbreak, said: Your safety and well-being are our priority. Our commitment to our customers and employees during the COVID-19 outbreak
'At Malaysia Airlines, delivering Malaysian Hospitality is at the heart of everything we do. This includes providing a safe and comfortable flying experience for our customers and employees. We uphold high standards in cleaning and disinfecting our aircraft and work closely with the Ministry of Health to ensure we follow their guidance on health precautions related to COVID-19.'
Here are several measures that Malaysia Airlines will practice to prevent the spread of COVID-19, providing you with a worry-free journey with Malaysia Airlines. 
On the ground
- In line with China government’s directive, Malaysia Airlines conduct temperature screenings at the boarding lounge for all passengers and crew travelling into and out of China. They have also imposed the same to flights operating out of South Korea.
- The Malaysian Health Authorities will conduct temperature screening on all passengers and crew from Mainland China, Hong Kong, Taipei, Japan and Korea upon arrival at KL International Airport.
- Pre-flight briefings are conducted for all crew to remind them of safety and hygiene. Hand sanitisers and masks are also provided at Malaysia Airlines flight crew centres for their use.
- Check-in counters, Golden Lounge and boarding lounge are cleaned periodically throughout the day. Hand sanitisers are also provided at each of these checkpoints for the comfort of its' passengers and employees.
- Malaysia Airlines has also recently launched the Single Token Journey in Kuala Lumpur International Airport (KLIA), which leverages on facial recognition technology as an option for identification verification. Currently in its pilot phase, passengers on flights MH 70, bound for Tokyo Narita Airport (NRT) and MH 52, bound for Osaka Kansai Airport (KIX) can opt for this biometric check in and boarding, where no fingerprint scan is necessary.
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Steps to participate in the Single Token Program:-
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Step 1: Sign up for Single Token during Check-in
Check-in at counters H5 to H8 or at the Self servicing Kiosks before your flight to get your boarding pass. Sign-up for the Single Token Program. -
Step 2: Security Check
Proceed to the Security checkpoints to board your flights. -
Step 3: Boarding
Board your flight by verifying your face scan at the 'Single Token' touch points.
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On board and catering
- Malaysia Airlines provide gloves for cabin crew handling food items and contaminated utensils and have begun using disposable equipment in flight including cutleries and towels.
- For the time being, Malaysia Airlines uplifted inflight meals from Kuala Lumpur for flights out of China.
Air quality and cabin cleanliness
- All Malaysia Airlines aircraft are equipped with High-Efficiency Particle Filters (HEPA) that filter and recirculate air from the cabin and mix it with fresh air. At the onset of the COVID-19 outbreak, our Engineering team initiated fleetwide replacement of HEPA filters and upgraded them to even better filtration capability filters to ensure the efficiency of the air recirculation.
- We have also stepped up our efforts in aircraft interior cleaning, especially on aircraft servicing Mainland China routes, Taipei, Hong Kong and Singapore. A special aircraft manufacturer-approved chemical disinfectant is used on hard surfaces of the aircraft such as the arm rest, chair, table trays, galleys and toilets.
- In the event when we have any Patient Under Investigation (PUI), the airline will engage the services of a bio-decontamination team to sterilise, disinfect and deep-clean the aircraft thoroughly to eliminate any pathogens with hydrogen peroxide solution.
Customer and crew care
- Nightstops at Beijing Daxing and Shanghai Pudong have also been ceased to limit the risk of exposure to infection to our crew and assets.
- Our cabin crew have also been notified of a modified CPR technique, where mouth to mouth resuscitation is no longer to be done and replaced with the use of Bag Valve Mask.
- To reduce the risk of onboard disease transmission, all our aircraft are equipped with medical communicable disease kit to cater for ill passengers.
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Novel Coronavirus: Malaysia Airlines Preventive Measures and Travel Recommendations
Malaysia Airlines is working with the relevant health authorities to reduce the risk of the Coronavirus spread
COVID-19: Important Notice to Passengers
- Malaysia Airlines will be conducting temperature screening on all passengers travelling to and from *Mainland China and on all passengers travelling from Korea and Japan.
- Passengers are advised to arrive early at the airport and proceed to the boarding lounge 90 minutes prior to departure where the screening will be conducted.
- The Malaysian Health Authorities will conduct temperature screening on all passengers from Mainland China, Hong Kong, Taipei, Japan and Korea upon arrival at Kuala Lumpur International Airport. Passengers will be given a Health Alert Card which MUST be kept for the next 14 days.
- In the interest of passenger and crew safety as well as comfort, those with symptoms of fever, cough, and breathlessness are strongly advised to postpone travels to prevent from being denied boarding and entry into Mainland China.
- To reduce the risk of onboard disease transmission, all our aircraft are equipped with medical communicable disease kit to cater for ill passengers.
- All our aircraft are equipped with High-Efficiency Particle Filters (HEPA) that filter and recirculate air from the cabin and mix it with fresh air. We have recently upgraded to a better filtration capability filters to ensure the efficiency of the air recirculation. Please refer below images to find out more.
- The airline’s aircraft interior cleaning are further enhanced especially on aircraft servicing Mainland China routes, Taipei, Hong Kong, Korea and Japan. A special aircraft manufacturer approved chemical disinfectant is used with particular attention on hard surfaces of the aircraft such as the arm rest, chair tables, galleys and toilets.
- We have also taken extra measures by making temporary changes to our inflight service including the use of disposable equipment inflight such as cutleries and towels, and we double cater inflight meals from Kuala Lumpur to destinations in China in our effort to limit the risk of exposure to infection to our crew and assets.
- * From Mainland China, the screening is conducted by the Chinese health authority.
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Travel recommendations to ensure passenger and crew safety
Malaysia Airlines would like to advise its passengers to protect themselves and others by following these travel recommendations to prevent the spread of the virus:
- Frequent handwashing
- Practice a cough and sneeze etiquette
- Social distancing from individuals showing symptoms of repeated cough and or sneezing
- Avoid wet markets in the affected areas
- Avoid live animal farms in the affected areas
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Malaysia Airlines is guided by aviation health procedures placed by the Ministry of Health Malaysia, World Health Organization (WHO) and International Civil Aviation Organization (ICAO) when interacting with a potentially infectious traveller.
[UPDATED on 13 March 2020 at 11.30am]
Novel Coronavirus update and temporary travel restrictions into Malaysia
Sabah
The State Government of Sabah had announced a temporary travel restriction to visitors who hold a People’s Republic of China passports travelling into Sabah, https://www.sabahtourism.com/advisory/. In line with this, Malaysia Airlines will temporarily suspend flights MH394/ MH395 of Kota Kinabalu-Shanghai-Kota Kinabalu effective 18 February 2020 until further notice. Malaysia Airlines will also be reducing its flights between Kuala Lumpur/ Kota Kinabalu, Shanghai as well as Beijing and Hong Kong. Please refer here to see if your flights have been affected.
Sarawak
The Sarawak Disaster Management Committee Secretariat announced a temporary entry restriction into Sarawak to all citizens of China and other foreigners who have travelled to China in the last 14 days. Other passengers will be required to fill in the Health Declaration Form following the latest entry requirement imposed by the Sarawak Ministry of Tourism and Ministry of Health. On 11 March 2020, Sarawak Disaster Management Committee Secretariat has enforced the latest immigration policies with regards to visitors who have been to China including South Korea, Italy and Iran. Please refer to the press release here for information.
Travel rebooking and refunds
Due to these travel restrictions, Malaysia Airlines passengers who are affected will be entitled to a rebooking or refund under the terms and conditions below:
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No |
Types of travel |
Scope |
Waiver (options) |
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Tickets issued |
Travel dates impacted |
Rebooking |
Refunds & others |
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| 1 |
For passengers traveling between Kuala Lumpur/ Kota Kinabalu and:
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6 March 2020 |
28 January 2020 to 30 April 2020 |
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| 2 |
Temporary travel restriction by the state government of Sabah Travel restriction for Chinese nationals only on direct flights from China into Sabah:
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6 February 2020 |
5 February 2020 to 31 March 2020 |
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3 |
Temporary flight suspension
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3 February 2020 |
3 February 2020 until further notice |
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4 |
Passengers that are denied check-in on Malaysia Airlines flight if they do not meet the country’s Travel Restrictions |
on or before 6 March 2020 (refer to respective countries’ travel restrictions |
5 February 2020 to 30 April 2020 |
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5 |
For passengers travelling to/from/via South Korea (Incheon, Seoul). |
6 March 2020 |
24 February 2020 to 30 April 2020 |
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6 |
Temporary flight suspension • MH66/MH38 (Kuala Lumpur – Seoul) • MH67/MH39 (Seoul–Kuala Lumpur |
12 March 2020 | 12 March 2020 to 31 March 2020 |
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7 |
For passengers travelling to/from/via Japan (Tokyo, Narita and Osaka) |
6 March 2020 |
28 Feb 2020 to 30 Apr 2020 |
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8 |
Temporary travel restrictions by the Kingdom of Saudi Arabia (KSA) to passengers holding Umrah, tourism and visit visa for travel to/from/via KSA (Jeddah and Madinah) |
6 March 2020 |
28 February 2020 to 30 April 2020 |
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9 |
Temporary travel restriction and suspension of previously issued visas by the Indian government for foreign nationals until 15 April 2020 |
12 March 2020 |
13 March 2020 to 15 April 2020 |
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10 |
Malaysia Airlines’ Ultimate Flexibility Ticket Change Policy for new bookings |
31 March 2020 |
on and before 31 December 2020 |
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Passengers may call our Global Contact Centre at 1-300-88-3000 (in Malaysia) or +603 7843 3000 (outside Malaysia) to initiate these transactions. Please be advised that we may take longer than usual to attend to you due to the high volume of calls. Starting from 14 March 2020, Malaysia Airlines customers who wish to submit their feedback to the airline, shall do so via an online form accessible at the following link: https://www.malaysiaairlines.com/my/en/help/contact-us.html as the existing customer feedback channel ([email protected]) will be discontinued.
Source: Malaysia Airlines
【WHO】Novel Coronavirus (2019-nCoV) Advice for the Public
【MINISTRY OF HEALTH MALAYSIA】HEALTH ALERT!
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