Be aware of the E-Hailing Pick Up changes. Here are the information provided by Malaysia Airport website. 

Effective 12 October 2019, the pick-up points for e-hailing service at the KL International Airport (IATA Code: KUL) terminals have been designated at Door 3 and 4, Level 1 of Main Terminal Building (MTB) at KLIA and at Door 5, Level 1 of Transportation Hub at klia2. The two pick-up points have been upgraded with comfortable waiting amenities for passengers. Previously, the e-hailing drivers pick their passengers up at Level 3 of arrival hall at KLIA and Level 2 arrival hall at klia2. The new initiative by Malaysia Airports with the assistance from other related government agencies aims to improve the traffic and ensure a more systematic public transportation flow at the airport.

Malaysia Airports has allocated a complimentary waiting area for E-hailing drivers at its Landside Operations office which is just 5 minutes away from the terminal before picking up their passengers. By waiting at this designated parking area prior to the arrival of their passengers, the drivers will be able to abide to the 5-minute period allocated to pick-up them up at the designated points. Access to the pick-up lanes require Touch ‘n’ Go cards with a minimum value of RM20 or pay-wave cards (Visa, Mastercard and Debit Card).

Drivers are to be reminded that a penalty of RM10 will be imposed should they remain in the pick-up lane for more than five minutes. An additional penalty of RM10 will be imposed if the driver continues to wait for another 5 minutes.