Following the successful rollout of SPG Mobile Check-In in the U.S., Starwood Preferred Guest® (SPG®), an award-winning loyalty program that is part of Marriott International, Inc. (NASDAQ: MAR), is bringing the mobile check-in experience to members across Asia Pacific in over 300 hotels. Globally, more hotels will begin offering this feature exclusively on the SPG Mobile app with the global rollout completed by the end of 2017.
Marriott first launched mobile check-in, checkout and room ready alerts in 2013. These are now available at all hotels that were in the Marriott portfolio before the company’s acquisition of Starwood Hotels and Resorts1. Marriott is now beginning to offer these convenient app features for SPG members checking in at Westin, Sheraton, St Regis, Four Points, Le Meridien, Tribute Portfolio and The Luxury Collection hotels. Enhancing and personalizing guests mobile experience is a focus for Marriott as more than half of smartphone owners use their devices for travel-related activities.
The new mobile check-in feature is available exclusively for members who have downloaded the SPG mobile app and booked their stays directly with SPG on its website or in the app. Members will receive a notification 1 day before their stay asking if they would like to check-in using the SPG app. On the day of arrival, a notification will be sent to their mobile device alerting them that their room is ready and their key is waiting for them at the front desk, and when they checkout using the SPG app, their folio will be emailed to them. With the SPG app, members can also Make A Green Choice® and request early check-in as well. SPG Elite members already enjoy the convenience of requesting a late check-out in the app and Platinum Elite members can choose their preferred arrival gift.
There is more to come with the SPG app, including features allowing members to further personalize their stay and greater choice and convenience in interacting with hotel associates. Next up will be the introduction of Mobile Requests in 2018, which is already available at 4,000 hotels in the Marriott Rewards and The Ritz-Carlton Rewards
portfolios. Members will be able to choose from a list of the most requested services and amenities, and text directly with hotel associates before, during and after their stays to make special requests.
For more information on SPG Mobile Check-In, please visit: spg.com/mobileapps