Hotel Jen today marked a new milestone as the first international hotel brand to use autonomous Relay robots in Asia. The duo will deliver amenities and local favourites from the in-room dining menu to guests, when an order for them is placed.

Stationed at the hotel lobby 24/7, both Jeno and Jena are unmistakable in their bright uniforms and Hotel Jen’s brand colours - turquoise and pink, affixed with the signature bicycle image that evokes a sense of travel. Inspired by the concept of a butler, Toby Tan (@tobyato) from Band of Doodlers designed a jacket and tie for Jeno, and a scarf for Jena.

The pair stand at almost one metre tall and come with the ability to move unmanned around the hotel at a safe speed of 2.5 km/h, half that of the average human walking speed. They can ride the elevators, make phone calls to rooms upon arrival, and are equipped with sensitive sensors that know to avoid obstacles in its path.

Jeno and Jena are both integrated with a software system that can easily track their to-do list once an order is placed. Need an extra towel or bottle of water? Guests can expect one of the pair to have these delivered within 15 minutes from the time of request. Midnight hunger pangs can be eased from a supper menu featuring local flavours from midnight to 6 am.